Some customer service sucks...

While I'm in my feisty mood, I have a question for you. Have you ever had such a bad experience at an establishment that you not only never went back, but took every opportunity to talk about your decision? I did. Twenty-four years ago, before my daughter's 16th birthday I splurged - big time. I was a single parent raising a daughter, paying house payments, utilities, band costumes, food - well, you get the idea. We didn't have "spare" money. So, I took money we didn't have and with a newspaper ad in hand, went to the unnamed store to purchase a stereo system I couldn't afford. As most of us know now, but I didn't know then, stores like the old "bait and switch", they advertise something they don't have (oh, they have reasons - we weren't shipped enough, the ad made a mistake), but all the while they intend to get you to spend more money than you intended. Which, stupid me, I did. So I bought a 3 piece stereo (turntable, cassette player, two speakers) for her birthday. The day of her birthday, we assembled the stereo, plugged it in, and just got a crackling sound from the speakers. We packed it back up and I took it back to the unnamed store the next day. They wouldn't take it back. They required me to take it to a repair store in another city. Now, I have money I couldn't afford invested in a product that doesn't work purchased for a very special birthday. It was in the repair shop two weeks. And when we got it home, it still did not work. We threw it away. For twenty-four years I've been telling friends - and I quote "I wouldn't shop at that store if it was the last store on earth and giving away sh** free." Of course, my friends will know exactly what store that was. They are noted for their tools but I won't spend a penny there and I won't give money to my husband so he can purchase something there. To compound the error, for twenty-four years they have been sending me credit applications. On every one, I write, "I wouldn't shop at your store if you were the last store on earth and giving away sh** free." Once, I even received a reply. The letter said you haven't completely filled out the credit application, so we are returning it so you can do so. Am I the only one that thinks that once in twenty-four years, someone would have asked "Why are you so angry with us?"